At the Pioneer Chemical Mart, we pay maximum attention to packing your order in such a way that it reaches you in an excellent state. We apply quality materials and packaging standards so that nothing can be damaged, leak, or spill during transportation.

We do not take responsibility in case of loss/damages/delays during transit by courier/logistics companies or reasons that are beyond our control.

Replacement Policy

We provide a replacement within 5 working days only where a wrong product was delivered in its original sealed package.

To apply to replace:

  • Replacement will only be provided for wrong items received.
  • Opened or used products are not eligible for return or replacement.
  • Returns will not be accepted without prior authorisation.
  • The company holds no responsibility for damage caused due to improper storage or adverse weather conditions at the delivery location after the specified period.

Please note:

  • Replacement will only be provided for wrong items received.
  • Opened or used products are not eligible for return or replacement.
  • Returns will not be accepted without prior authorisation.
  • The company holds no responsibility for damage caused due to improper storage or adverse weather conditions at the delivery location after the specified period.

Policy On Refund & Exchange

No order may have its money refunded or be exchanged. Please take a look at your order and confirm the order.

You are important to us, and we are determined to address your issues in a timely and professional manner.